FAQs?
SIGN IN & SECURITY
You can update your personal details by using the My Account section.
Log in as normal, click your name in the top navigation bar and choose My Details to update.
Opening this area also allows you to update your payment details as well as change your name and password.
You need to contact our Customer Services team if you have forgotten your email address. Please fill in the form below or email [email protected]
To request a forgotten password, click on Login and follow the Forgotten Password link.
You need to create a personal account before gaining access to internationalball.tv by following our simple registration process.
Click Login to get started.
WATCHING LIVE CONTENT
The InternationalBall.tv player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection. However if you are experiencing stream quality or performance issues, you’re able to manually control the bitrate.
Some of our content is subject to geo blocking restrictions. If you have any concerns about the availability of an event in your region please contact our customer services team or use the Contact Us form prior to subscribing.
There are several steps that you may need to go through if you are having problems playing the content, so make sure you check all the following.
If you are told to enable JavaScript for Click to Play streaming, please follow the instructions on this link.
http://activatejavascript.org/en/instruction
(This link will take you to a website outside InternationalBall.tv. We are not responsible for content or software downloaded from external sites.)
Internationalball.tv uses cookies to remember your details so that you remain logged in when navigating or returning to the site. We also use some tracking cookies to help provide us with some information about our visitors so that we can improve our service. For more information about our cookie policy please refer to our Privacy Policy.
If you would like to turn your cookies off or on please visit this link. http://www.whatarecookies.com/enable.asp (This link will take you to a website outside internationalball.tv. We are not responsible for content or software downloaded from external sites.)
To clear the cache, please follow these instructions (http://www.wikihow.com/Clear-Your-Browser’s-Cache) depending on your web browser (If you are not sure what browser you are using, select ‘Help’ or ‘About’ from your menu bar).
(This link will take you to a website outside internationalball.tv. We are not responsible for content or software downloaded from external sites.)
Streaming allows you to play a program straight from internationaltball.tv, without you having to download the program to your hard drive first.
Simply choose an event and click Watch Now to play. Don’t forget that you have to be online for the entire length of the program to play it.
This streaming technology is similar to that used by other popular video sites, such as YouTube.
Internationalball.tv has been designed and built to work on most mobile and tablet devices. To help you find out if your device should be supported please see below supported devices.
Apple – iOS 11+
Android – 5.1+
We are always working to expand our range of supported devices and will update the information above as and when new devices or operating systems become available.
The live stream won’t play on my mobile device?
If you are struggling to get the live stream to play on your mobile device please try refreshing your cache memory on your devices browser and trying again. In most cases this will resolve the issue but if not please refer to our status update at the top of this page to check if there are any problems with the live stream itself. If all else fails, please contact our customer services team.
Please note: We strongly recommend that where possible you use wi-fi to stream content from Internationalball.tv. This will ensure you experience the best quality video and also avoid any data charges when using your mobile network.